
Contract Account Manager - TSI
- Pune, Maharashtra
- Permanent
- Full-time
- The Contract Account Manager serves as the primary overseer of the contractual relationship between the company and designated contractors. This role is pivotal in ensuring that service delivery, commercial obligations, compliance, and performance targets are consistently achieved.
- Partners with Procurement to deliver on business needs and priorities.
- Serve as the primary liaison between the organization and assigned contractor partners.
- Build and sustain, collaborative working relationships with contractor leadership and operational teams.
- Conduct structured business reviews, operational check-ins, and joint planning sessions. Performance Management
- Monitor contractor performance against KPIs, SLAs, and agreed targets (safety, quality, cost, delivery, innovation).
- Proactively identify and address performance risks, delivery challenges or non-conformance issues.
- Lead the implementation of improvement initiatives and corrective actions where required, ensuring balanced performance recovery.
- Act as a point of escalation for critical performance issues with Contractors and resolve them or bring up them to the Executive Sponsor for Strategic Suppliers, and VP Business for Core Suppliers where support is needed.
- Apply deep understanding of key contractual terms, scope boundaries, and deliverables to ensure value realization and delivery field.
- Ensure accurate governance of rates, claims, variations, and invoicing.
- Support contract renewal planning, strategic renegotiations, and structured contract exits when required.
- Ensure full contractor adherence to company policies, legal and regulatory obligations, and safety standards.
- Drive audit readiness, and ensure all documentation is complete and up to date.
- Facilitate onboarding, HSE induction, and assurance activities.
- Coordinate closely with internal team members (Ops, Engineering, HSE, Finance, Legal) to ensure contractor results are aligned with company objectives.
- Bring up delivery risks, improvement opportunities, or contractual concerns appropriately.
- Shape contractor planning and execution to align with strategic business outcomes and long-term reliability goals.
- Identify and promote opportunities for innovation, value creation, and cost optimization across the contractor portfolio.
- Bachelor's degree or equivalent experience in Engineering
- Contract management or procurement certifications (e.g., CIPS, IACCM).
- Proven demonstrated 7 years of ability in contractor management, vendor oversight, or project delivery environments
- Minimum of 12 years of total professional experience Must have experiences/skills (To be hired with)
- Strong understanding of contract structures, commercial frameworks, and negotiation levers.
- Excellent stakeholder engagement and communication capabilities, with a collaborative delivery demeanor.
- Analytical approach to interpreting contractor performance metrics, KPIs, and contractual data.
- Proactive problem-solver, with proven track record to anticipate risks and drive timely resolution.
- Proven understanding of compliance frameworks and safety standards—particularly within industrial sectors such as oil & gas, manufacturing, or construction.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and SharePoint.