GN - SONG - Service - Workforce Intelligence - Senior Manager

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Job Title - GN - SONG - Service - Workforce Intelligence - Senior ManagerManagement Level: 6-Senior ManagerLocation: Bengaluru, BDC7AMust-have skills: Workforce Management (WFM)Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.Job Summary:This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.Roles & Responsibilities:Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.Professional & Technical Skills:- Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment.Bring your best skills forward to excel at the role:

Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies
Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations
Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties
Excellent communications & presentation skills
Ability to develop requirements based on leadership input
Ability to work effectively in a remote, virtual, global environment
Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects

Additional Information:- Opportunity to work on innovative projects.- Career growth and leadership exposure.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following

Help our clients to create the workforce optimization strategy
Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML
Build target operating model for workforce management practice
Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization
Provide an impartial assessment of workforce management solutions
Design & create strategic plans for WFO (Project & Programme)
Design & create the solution architecture for workforce management transformation with best practices (across platforms)
Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization
Build and influence relationships, grow collaborative partnerships with clients
Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture
Work with pre-sales teams to support the solutioning of workforce optimization opportunities
Manage performance of teams and identify performance improvement plans when required
Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace

Experience: 14 to 16 YearsEducational Qualification: Minimum 15 Years of EducationAbout Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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