Business Project Senior Analyst

• Develop new audit requests within Kelvin for Operations, capturing business requirements accurately, interface with development team, facilitate testing and ensure smooth transition into Operations.
• Manage requests for modification of existing audit lines in Kelvin, capturing business requirements and engage with relevant stakeholders as required.
• Lead on Troubleshooting requests from users for Kelvin, problem solving and communicating solutions and next steps.
• Create and deliver training presentations to Operations (e.g. via PowerPoint) on new development or changes to the Kelvin system.
• Day to day management of the legacy systems and tools within Microsoft Access and Excel used to effectively run the Quality Management Operations. This includes Time Management, Production Management and Reporting and any other related tools.
• Day to day management of the legacy systems and tools for Quality Sampling within Microsoft Access.
• Manage teams’ capacity planner in legacy Microsoft Access, advising Quality Manager of any risks or challenges with capacity in a timely manner
• Ensures Quality Management processes are compliant with legal, regulatory and contractual requirements.
• Instils work culture of continuous process improvement, innovation, and quality.
• Recommends changes in policy and procedures to mitigate risk and participates in projects to improve business protocols.
• Supports Quality Manager with any new projects, tasks or initiatives as required.

• Master skilled in Microsoft Access, Visual Basic (VB) specific to Microsoft Access
• Master skilled in Excel and Excel formula creation and nesting
• Excellent verbal and written communication skills in English, with the ability to interact professionally with a diverse group of stakeholder and subject matter experts.
• Demonstrate strong organization skills and strong attention to detail.
• Ability to quickly learn new and complex tasks and concepts.
• Prefer minimum of 2 years of health insurance or international health care provider experience.
• Minimum of 2 year of experience work in a Quality Management/Operations Claim or Contact Center function preferred.
• Data analysis and reporting mandatory
• Inquisitive nature capable of thinking critically and challenging assumptions
• Comfortable working independently and with a team
• Flexibility to work with global teams and varying time zones effectively.
• Ability to balance multiple priorities at once and deliver on tight timelines

The Cigna Group