Technical writer and Trainer
DBSync Inc
- Bangalore, Karnataka
- Permanent
- Full-time
At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SaaS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit!If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!Our Value System * We genuinely care
- We do not waste time on manual or mundane task
- We have a fun environment
- We own it
- We are experts on what we do
- We win together
- We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.
- Based on the reviews G2 has awarded DBSync following badges.
- Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
- Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.
- Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
- Maintain document version control and ensure documentation is updated in line with product releases.
- Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.
- Design and deliver technical training programs for internal teams, customers, and partners.
- Conduct live and virtual training sessions on software applications, IT tools, and best practices.
- Develop training materials, presentations, video tutorials, and e-learning modules.
- Assess trainees’ understanding and adjust training methods for better engagement.
- Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.
- Collaborate with clients to understand integration needs and business requirements
- Document functional and technical requirements (BRDs, FRS, SOWs)
- Act as a liaison between customers and delivery teams to ensure successful implementation
- Analyze customer feedback and usage patterns to improve documentation and training
- Support product development by identifying gaps and suggesting enhancements
- Help prioritize issues and track progress in Agile development cycles
- Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.
- 5+ years of experience in technical writing, training, or business analysis
- Strong knowledge of software development, APIs, cloud computing, DevOps, or gitbook
- Proficiency in documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.
- Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.
- Excellent writing, communication, and presentation skills.
- Ability to simplify complex technical concepts for different audiences.
- Experience gathering requirements and translating them into actionable documentation
- Certifications in Technical Writing, Instructional Design, or Business Analysis are a plus
- Familiarity with CRMs and ERPs like Salesforce, Dynamics 365, NetSuite is preferred
Job location: Bangalore (Remote)For more information about DBSync, visit
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