Major Incident Manager

• Manage and lead the resolution of major incidents to restore services efficiently.
• Coordinate cross-functional teams to identify root causes and implement solutions.
• Ensure timely communication with stakeholders regarding incident updates and resolutions.
• Develop and maintain incident management processes and documentation.
• Analyse incident trends to identify areas for improvement and risk mitigation.
• Act as a point of escalation for critical incidents within the organisation.
• Collaborate with service teams to ensure adherence to SLAs and operational standards.
• Provide post-incident reports and recommendations for future prevention.

• A degree in computer science, information technology, or a related field.
• Experience in managing incidents in a technology-focused environment.
• Strong problem-solving and decision-making abilities under pressure.
• Excellent communication skills to engage with technical and non-technical stakeholders.
• Knowledge of incident management frameworks and tools.
• A proactive approach to identifying and addressing potential risks.

• Competitive salary package.
• Opportunity to work with a leading organisation in the technology industry.
• Professional development and growth opportunities in the Chennai location.
• Inclusive and collaborative work environment.
• Comprehensive benefits, including paid leave and insurance.

Michael Page