Assistant Manager - Cx & Ops (General)

Bangalore, Karnataka
Permanent
Full-time

13 days ago

Assistant Manager - Cx & Ops (General Category)Bangalore (On-Site)CREW is a premium personal assistant service designed to save customers time, money, and effort.Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:

For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.

Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.By streamlining customers' daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.About the Role:We are looking for a proactive and people-focused Assistant Manager - Cx & Ops (General Category) to lead the Home Assistance / General desk within Swiggy's CREW team. This role involves managing a team of Crew Captains who handle lifestyle tasks such as daily errands, utility assistance, service appointments, and other general user requests.The ideal candidate should be operationally sharp, comfortable leading a team, and passionate about delivering high-quality service experiences for premium users.Key Responsibilities:

Lead and manage a team of Crew Captains assigned to general lifestyle requests.
Drive team performance through regular coaching, feedback, and SOP adherence.
Monitor daily task flow, ensure timely closures, and maintain high service standards.
Manage shift schedules, resolve escalations, and ensure team availability.
Work closely with the vendor team to source and maintain reliable partners for home services and general tasks.
Track desk-level metrics and provide insights for continuous improvement.
Identify operational bottlenecks and collaborate with internal teams to improve workflows.

Required Skills & Qualifications:

Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
3-6 years of experience in customer service operations, team management, or concierge-style services.
Prior experience managing frontline service or support teams.
Strong planning, execution, and vendor coordination capabilities.
Excellent communication and leadership skills.
Hands-on attitude with the ability to handle escalations calmly and efficiently.
Detail-oriented and committed to delivering consistent, high-quality user experiences.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law.

Swiggy

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