Operations Coordinator - MIS & Program Management
- Mumbai, Maharashtra
- Permanent
- Full-time
Behind every smooth operation is great coordination and great reporting. At Hunger Inc., we’re looking for an Operations Coordinator – MIS & Program Management to be the backbone of our operational execution, visibility, and accountability.In this role, you’ll lead structured reporting across functions (MIS), ensure inter-team alignment, and track performance—especially as we scale during high-growth and festival peak phases. From building dashboards to driving program execution, you’ll be the person making sure nothing slips through the cracks.This role is based out of Byculla / Andheri East and may require travel.WHO WE AREHunger Inc. is home to The Bombay Canteen, O Pedro, Bombay Sweet Shop, Veronica’s, Papa’s, and Enthucutlet. Our vision is to redefine new-age Indian hospitality, and strong operations are at the heart of everything we do—ensuring our guests get consistent, high-quality experiences across our brands.WHO YOU AREYou have 3–6 years of experience in MIS, reporting, or operations coordination.You’re comfortable managing large datasets in Google Sheets/Excel (VLOOKUPs, pivot tables, conditional formatting).You’ve built and circulated MIS dashboards and tracked SLA performance, manpower, and error rates.You’ve acted as a SPOC across teams—running trackers, facilitating meetings, and following up on escalations.You bring strong coordination, documentation, and communication skills with an ownership mindset.(Good-to-have) You’ve worked in F&B, QSR, or warehousing operations and understand escalation frameworks or readiness planning.WHAT YOU’LL DOBuild and maintain daily/weekly/monthly MIS dashboards across fulfillment, packaging, logistics, inventory, and customer service.Track SLA performance, manpower, issue resolution, and escalation trends—flagging delays or repeated patterns proactively.Act as central program manager for ops-wide initiatives like festival preparedness and new store launches.Coordinate across fulfillment, warehousing, dispatch, packaging, QC, and inventory to ensure clarity of ownership and timely follow-ups.Facilitate weekly team check-ins and ensure milestones and RAG statuses are tracked.Maintain structured SOPs, operating guides, and audit-ready documentation along with performance metrics and outcomes.WHAT YOU’LL GETExposure to fast-paced, large-scale operations during seasonal peaks and new launches.The opportunity to work at the intersection of data, execution, and cross-team collaboration.A front-row seat to building scalable operations in one of India’s most exciting hospitality groups.Employee discounts at all Hunger Inc. restaurants.If you’re ready to drive clarity, alignment, and performance across operations, we’d love to hear from you!