Customer Service Executive (US Shift)

Black & Grey HR

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Black & Grey HR is hiring for a leading home textiles manufacturing and export company with a strong global presence and a growing footprint in the e-commerce segment. Our client is looking for a Customer Service Executive (Senior Executive Officer level) to manage customer order coordination, communication, and execution for their international markets.The Customer Service Executive will be responsible for managing the end-to-end customer order lifecycle, ensuring seamless coordination between internal teams, customers, and logistics partners. The role requires strong communication skills, operational coordination, and experience working with export documentation and e-commerce operations.
This position operates in a hybrid work model, requiring the candidate to be present in the Noida office for approximately 2-3 hours daily, with the remaining work carried out remotely.Key Responsibilities- Manage end-to-end customer order processing from order confirmation to final delivery.- Coordinate with internal teams including production, logistics, and sales to ensure timely order execution.- Handle customer communication, responding to inquiries, updates, and resolving issues efficiently.- Prepare and manage export documentation in coordination with logistics and compliance teams.- Track shipments and ensure smooth order fulfillment and post-shipment follow-ups.- Maintain accurate records of orders, shipment schedules, and customer interactions.- Ensure high levels of customer satisfaction through proactive communication and problem resolution.Requirements- 4-6 years of experience in customer service, order management, or client coordination.- Background in home textiles, manufacturing, or related export-oriented industries preferred.- Prior exposure to e-commerce operations is highly desirable.- Experience handling export documentation and international order coordination.- Strong communication, coordination, and problem-solving skills.- Ability to work effectively in a US shift environment.Benefits- Attractive Salary + Benefits

Black & Grey HR