Client Success Manager

Bangalore, Karnataka
Permanent
Full-time

1 day ago
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Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to quality, reliability, and customer happiness.The RoleWe are seeking an experienced Client Success Manager (CSM) to join our growing EMEA team. You will be the key point of contact for our business clients – primarily in the hospitality and corporate sectors – ensuring their satisfaction, retention, and growth across the region.As the voice of the client within the business, you’ll collaborate cross-functionally with Operations, Product, Sales, and Marketing to deliver outstanding service and drive long-term partnerships.Key Responsibilities

Serve as the main contact for key accounts across EMEA, building strong and trusted relationships
Onboard new clients, ensuring a smooth and professional transition from Sales
Monitor account health, usage, and service levels – proactively address issues and identify opportunities
Analyse client data and feedback to drive continuous improvement and upsell opportunities
Collaborate with internal teams to ensure SLAs are met and client expectations are exceeded
Conduct regular performance reviews with clients and provide strategic recommendations
Support renewals and expansion by identifying growth areas within existing accounts
Maintain accurate records of client interactions, contracts, and feedback using CRM tools
Advocate for the client within internal meetings, influencing roadmap and process improvements

Requirements

3–5 years’ experience in client success, account management, or B2B / B2B2C relationship management, ideally within tech, SaaS, logistics, or hospitality services
Strong interpersonal and communication skills – able to manage both operational conversations and executive-level discussions
Proven ability to manage multiple clients and projects simultaneously across diverse markets
Comfortable with data – able to interpret usage reports, client metrics, and identify trends
Proactive, solutions-oriented, and commercially minded
Experience working in a scale-up or fast-paced environment is a plus
Fluency in English required; additional languages (Arabic, French, German) are a plus
Willingness to travel across the EMEA region if required

Work Schedule

Monday-Friday
9-hour shifts (8 working hours + 1-hour break)
Office-based role in Bengaluru

What We Offer

Competitive salary
Opportunity to shape the client success function in a high-growth international company
Dynamic, diverse, and collaborative team culture
Laundry benefits (naturally!) and employee perks

Laundryheap