Responsibilities include, but are not limited to: Provide supporting the IT infrastructure (including network, server and end user support) in Delta's Global Technology Hub in Bangalore India. Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, and multiple server platforms. It includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users and the maintenance of all equipment in good working order. Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, etc.). Perform upgrade services (adding to or changing a work group computer, work group peripheral, or software) as specified in the Service Request. Troubleshoot and resolve all hardware and software problems supported by Field Operations. Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. Configure, install, maintain, test, and troubleshoot hardware systems. Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. May perform other duties as assigned. Collaborate with the global field services organization to leverage common tools and ways of working. Required Skills: What You Need To Succeed (Minimum Qualifications): Minimum 6 years of experience in IT support function. Must have worked in large MNCs, preferably GICs The ideal candidate will have CompTIA A+ Certification. Basic network/server and application knowledge required (MS Office, Outlook, etc.). Troubleshooting skills (hardware/software) and WIN7 and WIN10 workstation and peripheral knowledge required. Ability to provide on-site, and on-call 7x24x365, as needed. Ability to work within a team environment. May require overnight travel. Fluency in written and spoken English is mandatory. MCSE & ITIL4 certification would be preferred Must be performing satisfactorily in my current position. What will give you a competitive edge (preferred qualifications): Communication Skills: The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust: Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, and doesn't misrepresent him/herself for personal gain. Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, and defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise: Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional areas, keeping up to date on technical developments, staying informed as to industry practices, and knowing how to apply relevant technical processes to appropriate business needs. Dedication: Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility: Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Patience: Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer. Task Management: Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
