Principal Associate - IT

Bangalore, Karnataka
Permanent
Full-time

17 days ago

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.Job DescriptionL2 Ops EngineerREPORTING TO: Infrastructure Service Operations, Food, Feed and Agro Testing EuropeWORKING LOCATION: IndiaOVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and ManageEngine Endpoint Central engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businessesSPECIFIC ASSIGNMENTS:As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding:

Desktops and Servers patching with related KPIs
Workspace related queries and issues
M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
Identity and Access Management queries.
Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

Maintain current IT User Zones and IT Application Availability, MS Server & Client OS, patching compliancy with relevant tools
Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe.
Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure.
Own the incoming requests and manages escalations.
Support in creation of operational documents, communications and processes.

REQUIRED SKILLS:An ideal candidate should have strong 5+ years experience in all of the below:

Patching deployment (Windows, O365, Linux) and control of the associated KPIs
SCCM/Azure Update Manager/ ManageEngine Endpoint Central
Experience in server (virtual & physical) infrastructure design and transitions
Windows Server 2016/2019/2022 deployment & support, File servers, Active Directory, Azure
Troubleshooting of Windows 10, 11, O365
Monitoring tools
Very good command of English written and spoken

Below skills will be an advantage:

Exchange Online
Automation with PowerShell, Ansible etc.
Service Now Ticketing usage
ITIL Foundation certificate
Site 24x7 Monitoring tool

Eurofins

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