A customer care executive is one who essentially belongs to an organisation or service center and works as a bridging force between the customer and the organisation. He/she tries to meet the needs of the customer within the ambit of the management.tomers with issues, questions, or complaints about a company's products or services. They are the primary point of contact for customers and are responsible for ensuring customer satisfaction. Responsibilities:- Respond to customer inquiries- CCEs respond to customer inquiries via phone, email, chat, social media, and other channels. - Resolve customer issues- CCEs resolve customer issues by providing support and technical troubleshooting. - Build relationships- CCEs build and maintain relationships with customers to ensure their needs are met. (ref:updazz.com)