Account Management - Executive

Practo

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 2 months ago
Account Management - ExecutiveAn Account Management Executive is responsible for maintaining and growing relationships with clients to ensure satisfaction and drive business results. Here are the key responsibilities of an Account Manager (ACM) focusing on B2B renewals, upsells, and new sales:1. Account Management
  • Serve as the primary point of contact for assigned B2B accounts.
  • Build and maintain strong, long-lasting relationships with key stakeholders.
  • Ensure customer satisfaction by addressing concerns and providing timely solutions.
2. Renewals Management
  • Monitor and track Valid contract renewal timelines to ensure timely renewals.
  • Proactively engage with customers to address their needs and secure renewals.
  • Analyze account performance and usage to recommend suitable renewal terms.
3. Upselling and Cross-Selling
  • Identify opportunities to upsell additional products or services that align with customer needs.
  • Propose customized solutions to enhance customer value and satisfaction.
  • Collaborate with internal teams to create compelling proposals and pricing strategies.
4. Sales and Revenue Managemnent
  • Drive new sales by identifying and pursuing opportunities within existing accounts.
  • Leverage relationships to secure referrals and introductions to new business prospects.
  • Partner with sales and marketing teams to develop account-specific growth plans.
5. Strategic Account Planning
  • Develop and implement account strategies to achieve revenue targets.
  • Maintain detailed account plans and provide regular updates to leadership on progress.
  • Analyze customer data and trends to inform future engagement strategies.
6. Reporting and Analysis
  • Prepare and deliver regular reports on account performance, renewal status, and sales pipeline.
  • Track key metrics and KPIs related to renewals, upsells, and new business development.
  • Utilize CRM tools to manage account activities and maintain accurate records.
7. Collaboration and Coordination
  • Work closely with product, customer success, and support teams to ensure seamless service delivery.
  • Act as a liaison between the customer and internal teams to resolve issues efficiently.
  • Attend industry events and meetings to stay informed about trends and competitor activities.
Desired Skill Set:Tech-savvy, highly motivated, self-starter, team playerExceptional verbal and communication skillsAn Unquenchable thirst to learn and growShould be honest, trustworthy, and assertiveExcellent time-management skillsDecision maker, problem solver, creative thinking skillsHighly proficient in MS Office, and Data Analytics.Meet people remotely and onsite if required and has excellent presentation skillsExperience & Education:3-5 years of Account management experience specifically.Prior Exp in - Account Management / Direct/Remote Sales / B2B.Industry - Healthcare (Direct Sales/B2B)/ERPEducational Qualification: Btech, BBM, BCom, BA, and MBACompensation:Salary (7 - 10 L) + Conveyance + inclusive Incentives(20%)

Practo