Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Data, Analytics & AIManagement Level ManagerJob Description & Summary At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance, quality control, and data integration to support business operations.In data governance at PwC, you will focus on establishing and maintaining policies and procedures to optimise the quality, integrity, and security of data. You will be responsible for optimising data management processes and mitigate risks associated with data usage.Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "Job Description & Summary: A career within…. A career within Data and Analytics services will provide you with the opportunity to help organizations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organizational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organizations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.Responsibilities:Key Responsibilities As a Senior Product Specialist, you will be responsible for: · Serves as the primary point of contact for user support, managing assigned cases across multiple communication channels (queue, chat, phone) for supported products. Coordinates back-end processes to deliver seamless resolution and communication to end-users, including handling escalations · The execution of go-to-market strategy including rollout(s), training, and support planning; including the execution of launch and hyper-care activities · Implements product onboarding, support operations infrastructure, prioritization, and feedback loops in our service tools for supported product(s) · Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly, and bringing consistency and simplicity to the user experience · Responsible for user engagement and experience to drive adoption and improve product recommendations · Actively utilizes Generative AI, specifically JLL GPT, throughout the product lifecycle and in product rollouts to drive project strategies, enhance program development and execution, and optimize workflows · Understands and monitors integration touchpoints, partners with engineering and product to resolve issues · Responsible for continuous improvement to user-facing product knowledge bases to ensure a consistent experience for users · Actively sets up and reviews case trends and proactively surfaces opportunities for engagement opportunities to improve adoption · Runs UAT testing practices from a user experience perspective, prior to releasing to business users/testers · Categorizes, reviews, and translates user feedback into actionable product improvement recommendations · Develops data best practices to ensure efficiency and accuracy in the capture and integrity of data within the product and any downstream reporting· Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis · Enables continuous improvement of internal knowledge management in relevant business operations, product process best practices, and support workflows aligned to the managed product(s) · Maintain, prioritize, and refine product backlog in conjunction with product manager(s) to ensure agile and timely delivery of product features · Partner with product manager(s) and other partners to ensure user stories accurately reflect product requirements · Maintains in-depth expertise of supported product including core functionality, the product roadmap, release cycles, UAT testing and outage protocols, engineering hand-offs, and case workflows to accelerate feedback loops to business and technology partnersMandatory skill sets:· The execution of go-to-market strategy including rollout(s), training, and support planning; including the execution of launch and hyper-care activities · Implements product onboarding, support operations infrastructure, prioritization, and feedback loops in our service tools for supported product(s)Preferred skill sets:· Actively utilizes Generative AI, specifically JLL GPT, throughout the product lifecycle and in product rollouts to drive project strategies, enhance program development and execution, and optimize workflowsYears of experience required:7-12Education qualification:B.Tech / M.Tech / MBA / MCAEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering, Master of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills InformaticsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Management (BPM), Coaching and Feedback, Communication, Corporate Governance, Creativity, Data Access Control, Database Administration, Data Governance Training, Data Processing, Data Processor, Data Quality, Data Quality Assessment, Data Quality Improvement Plans (DQIP), Data Stewardship, Data Stewardship Best Practices, Data Stewardship Frameworks, Data Warehouse Governance, Data Warehousing Optimization, Embracing Change, Emotional Regulation, Empathy {+ 22 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date
