Parent Relation Manager

Hyderabad, Telangana
Permanent
Full-time

3 days ago
Apply easily

This role is for one of the Weekday's clientsMin Experience: 1 yearsLocation: HyderabadJobType: full-timeAs a Parent Relationship Manager, you will play a critical role in guiding families through the admissions journey—from initial inquiry to successful enrollment and beyond. You will act as a trusted advisor, helping parents make informed decisions while ensuring a seamless and positive experience at every touchpoint.RequirementsKey Responsibilities:

Admissions Counseling:

Lead end-to-end counseling for prospective parents and students, clearly explaining the institution’s offerings, curriculum, values, and differentiators. Understand individual needs and recommend the best-fit programs. * Parent Engagement & Relationship Management:Build and nurture strong, long-term relationships with parents by being their single point of contact. Address queries, resolve concerns, and proactively communicate important updates. * Conversion & Enrollment:Own the conversion funnel from inquiries to admissions. Follow up consistently with leads, manage objections effectively, and drive enrollment numbers. * Communication Excellence:Conduct one-on-one counseling sessions, webinars, school tours, and orientation programs. Ensure all interactions are professional, informative, and aligned with the brand voice. * Coordination & Collaboration:Work closely with academic teams, operations, and marketing to ensure accurate information flow and a cohesive parent experience. * Data Management & Reporting:Maintain accurate records of interactions, follow-ups, and admissions data using CRM tools. Track conversion metrics and provide insights to improve the admissions process. * Feedback & Continuous Improvement:Gather feedback from parents to identify gaps and enhance the overall admissions and onboarding experience.Key Skills & Competencies:

Strong expertise in admissions counseling and consultative selling
Excellent communication and interpersonal skills
High empathy and emotional intelligence when dealing with parents and students
Ability to handle objections and influence decision-making
Strong follow-up discipline and organizational skills
Comfort with CRM tools and data tracking
Problem-solving mindset with a proactive approach

Qualifications:

Bachelor’s degree in any discipline (Education, Business, or Psychology preferred)
1–10 years of experience in admissions, counseling, customer success, or relationship management roles
Prior experience in education, ed-tech, or service-driven industries is a plus

What We’re Looking For:

A people-first professional who genuinely enjoys helping families make important decisions
Someone who thrives in a fast-paced, target-driven environment
A strong communicator who can build trust and credibility quickly

Weekday AI