Delivery Head - ServiceNow

• Responsible for Delivery, Driving growth and profitability of the ServiceNow practice
• Responsible for developing and delivering strategies and solution for SNOW engagements
• Designing, solutions / Pre-Sales proposals for Business Service Management deals
• Responsible for forecasting revenue, budgeting and managing costs.
• Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA
• Meeting Technical Services delivery demand with partners and internal skill-set
• Monitoring customer project progress and ensure maximizing customer satisfaction though
• Build knowledge bases and best practices across the board to ensure success of Technical Services delivery
• Build customer account intelligence to ensure delivery excellence

• 14 20years of experience
• Expertise in solutioning, presales, delivery and capability building
• Network knowledge and experience is preferred though not mandatory
• Experience across ITSM | ITAM | ITOM and multiple modules in SNOW
• Implementation experience in SNOW

Saaki Argus & Averil Consulting