Benefits Administrator

• Act as the first point of contact for all employee queries related to health insurance and other benefits.
• Support employees through insurance claim processing, coordinating closely with TPAs and insurance providers.
• Manage, track, and close employee cases through AskHR (or equivalent case management system) within agreed SLAs.
• Ensure accurate benefits onboarding and offboarding, including:

• Timely enrolment of new hires into benefits programs.
• Deactivation of benefits for exiting employees.
• Maintain and regularly update benefits databases and trackers to ensure data accuracy.
• Download and maintain new hire reports; send welcome emails related to benefits.
• Manage monthly meal card administration, including enrolment changes, reconciliation, and issue resolution.

• Send timely, clear, and accurate benefits-related communications to employees, including policy updates and changes.
• Conduct benefits induction sessions for new joiners.
• Organise and coordinate insurance refresher sessions post policy renewals.
• Support employee engagement initiatives by coordinating wellness sessions with external vendors.
• Plan and coordinate employee wellness sessions in collaboration with external vendors.

• Act as the operational interface with TPAs, insurance companies, brokers, and other benefits vendors.
• Coordinate with vendors to resolve day-to-day operational issues, escalations, and service delays.
• Participate in negotiations with insurance providers/broker to optimize cost and coverage.
• Engage with Finance, Payroll, HR Operations, and other internal teams to ensure smooth benefits processing.
• Track invoices, validate billing, and ensure timely submission for payments in line with internal processes.
• Escalate critical issues promptly with clear context and data.

• Support execution of insurance policy renewals across India, APAC, and UAE by:

• Compiling claims data and utilisation reports.
• Coordinating required information with brokers and insurers.
• Supporting renewal timelines and administrative requirements.
• Participate in renewal discussions primarily from an operational and data-preparation perspective, rather than ownership of strategy or design.
• Recommend improvements to benefits programs based on market trends and internal insights.

• Pull and consolidate operational reports (new hires, claims, vendor SLAs, query volumes).
• Maintain standard operating documentation related to benefits processes and vendor contacts
• Ensure benefits processes are executed accurately, on time, and in accordance with policy.
• Identify recurring issues or risks and flag them proactively with supporting data.
• Review employee feedback and benchmarking reports to enhance benefits design.

• Strong hands-on experience in benefits operations and administration.
• Excellent coordination and follow-through skills.
• Comfortable working in a matrix reporting environment with multiple stakeholders.
• Clear, empathetic, and effective employee communication skills.
• Strong vendor coordination and escalation management ability.
• Detail-oriented, structured, and process-driven.
• Ability to pull together data, spot trends, and support operational decision-making.
• Self-starter with a proactive, ownership-driven mindset.

• 2–4 years of experience in Benefits Administration, HR Operations, or Total Rewards Operations.
• Prior experience working with insurance providers, brokers, and TPAs is desirable.
• Exposure to benefits operations is strongly preferred.
• Experience using HR systems, case management tools, and Excel-based trackers.
• Bachelor’s degree required; HR or operations-related certifications are a plus.

• Seamless, issue-free benefits operations throughout the maternity cover period.
• Employee queries resolved efficiently with high satisfaction.
• Renewals and vendor processes executed on time with minimal escalations.
• Strong operational grip with proactive flagging of issues and dependencies.

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