- Work with management in establishing growth, sales, and profit objectives for the Gold Loan department; provide input to these objectives and to the manner in which performance will be measured and controlled.- Ensure training & development of all Gold Loan Staffs- Ensuring basic operational hygiene, while following product guidelines & laid-down process- Oversee the proper security & storage of Gold packets- Ensuring optimum customer service.- Maintain current knowledge of the guidelines of the Reserve Bank of India and all other regulatory authorities relating to Gold Loan operations- Ensure that all reporting and management information is provided on a timely basis to the higher management- Conduct regularly scheduled sales and customer service meetings; actively encourages staff to build customer relationships- Regular Branch Visit , DSC & active participation in all kind of promotional & marketing activities.- Implement strategies to achieve financial targets and qualitative goals assigned to the branch as part of Bank's overall strategic plan- Review Gold Loan Valuers performance throughout the probationary period and on an annual basis thereafter. Supervising assayer's daily activity- Develop forecasts, financial objectives and business plans- Performing such other tasks as maybe assigned by the Management- Replying to concurrent Audit- Tracking Margin Money scenarios & ensuring collection of all Overdue- Organizing Auction of Gold Loan , as per requirement- Ensure to achieving the disbursement , booksize and collection target month on month.- Ensuring timely renewal of Gold Loan, A/C's, thus arresting portfolio erosion and Any other duties as may be assigned- Supervision of Valuation process- Need to actively engage in implementation of the New Gold Loan System. New initiatives/Ideas which can improvise the processess and reduce costs (ref:updazz.com)