Team Member - After Sales Service
Ciel HR View all jobs
- Gujarat
- Permanent
- Full-time
- After Sales Service - attend Customer Complaint & provide the after Sales technical support & Service to Customer/Agent/Channel Partners & Visit @ Customer sites to repair the Solenoid valves as & when required.
- Find out the root cause of failure/Non-working of Solenoid valves/Coils @ Site/works against each Customer complaint.
- Solve the Complaint by Root cause analysis or applying Problem Solving tools & provide CAPA for Improvement of Product to Design if required with Support QC Manager. (need base)
- Guide the Customer/End user by using Telephonic talk, Video call, mail communication first to resolve the complaint at site first.
- Any type of Valve Industry experience is necessary, Solenoid valve Industry experience is first priority
- Remarks for experience required : Any type of Valve Industry experience is necessary, Solenoid valve Industry
- experience is first priority
- Industry, if any specific requirement : specifically valve industry, industrial automation, oil and gas tools,
- Tools Knowledge : Problem Solving Tools (7 QC TOOLS)
- Process Knowledge : ISO 9001 (Customer Complaint Handling Process)
- Soft Skills : communication skills, (Telephonic & mail communication), ability to make good decisions