Positiwise - Customer Support Specialist (1-3 yrs) Ahmedabad (After-Sales/Customer Service)
Positiwise Infotech Pvt Ltd
Ahmedabad, Gujarat
Permanent
Full-time
1 month ago
Customer Support SpecialistWe are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.We are looking for person with following knowledge:- Good command over English- Basic Computer working knowledge- Customer Support Knowledge- Some knowledge about Web Sites- Basic knowledge about ecommerceNice to have- Working knowledge of Chat and Ticketing System- Any other language would be added advantage- Positive and helping AttitudeKey Responsibility:- Manage large amounts of chats and Tickets- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer information with vendors.- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersRequirements : - Proven customer support experience or experience as a client service representative at least 2 year experience- Strong typing skills, active Listening skill and fluency in English Language.- Familiarity with Ticketing/Chat systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, priorities, and manage time effectively- Bachelors degree and throughout English Medium- Willing to work in ShiftsBenefits:- Great environment with work/life balance- 5 Days working (Rotational shifts) -Best package in the industry- Great technical guidance to expand your career/professional knowledge- Referral BonusTo Apply: E-mail your questions or submit a resume For more details go through our websiteJob Location: Ahmedabad, Gujarat, India. (ref:updazz.com)