Job Description JPMorgan delivers an extensive solution for different Fund Managers seeking independent administration and custody services as well as outsourcing of their day-to-day operations. The Investment Operations team has the responsibility for providing a premium quality client service to Fund Services clients, ensuring deadlines are met at all times. Oversight of day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management Overall responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions Work with the ED & MD to develop goals for the team and ensure they are reached Review daily/monthly work process for team members, including daily and monthly checklists and see that all tasks are completed Ensuring that all staff are aware of daily tasks and deadlines are met Streamline team processes when needed Effectively communicating instructions from to team Timely escalation of any potential issues to ED & MD Assist in determining feasibility of new products and services Ensures deliverables are met / Signs off on new business and Service level agreements (SLA) Ensure Controls are adhered to and refreshed quarterly Implementation of new funds to be on-boarded Cross team training. Regular group meetings with the Group Managers to ensure constant communication and feedback about the overall Bank Loans operations performance Communicate with other areas in JPM Fund Services Client Service, Product, Sales, Portfolio Accounting, Technology Responsible for ensuring a standardised and efficient process Profile Participate in the development of goals and execution of strategies within the department. Complete understanding of the NAV delivery process Ability to interface with management and clients Demonstrate ability to proactively identify issues and implement solutions. Strong organisational skills, concern for quality & accuracy and working to strict deadlines Excellent interpersonal skills, customer service orientation Good understanding of global investment markets and instrument types A willingness to work hard and go beyond expectations Strong organisational skills, concern for quality & accuracy and working to strict deadlines Excellent interpersonal skills, customer service orientation A willingness to work hard and go beyond expectations Leverage your unique background, experiences and skills to help innovate and add value. Requirements A Bachelors Degree or equivalent experience is preferred with typically 5 or more years experience in operations or related function Third level finance related study or accounting qualification is desirable Detailed working knowledge of financial data providers such as Bloomberg, Financial Times Interactive Data, MarkIt Partners Strong knowledge of all investment types Experience with implementing process improvement methodology and/or demonstrated experience with efficiency improvement Ability to effectively communicate with internal and external clients Ability to motivate staff and provide feedback when needed. Keen eye for detail, processes and deadline orientated ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
