GDS Microsoft Alliance Operations Coordinator

Bangalore, Karnataka
Permanent
Full-time

1 month ago

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The opportunityThe GDS Microsoft Alliance Operations Coordinator will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.Your key responsibilitiesJob Summary:The GDS Microsoft Alliance Operations Coordinator will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.Essential Functions of the Job:

Provide Alliance leadership with financial insights with effective dashboard reporting which includes:

Customized Revenue, Sales and Pipeline visualizations, analsysis, and insights
Managing book of business
Opportunity Management - Tagging of Opportnities for Alliances
Prospect tracking and reporting
Key GTM wins tracker management
Ensure all Alliances-related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in Sharepoint and other tools
Coordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content
Support internal EY Ecosystem leadership meetings by developing content and managing logistics
Support meetings between EY leadership and the Alliance partner
Program Manage various initiatives around processes and tools provided by Alliance Partners which may include:

Administration and maintenance of partner tools, portals, etc.
Access request tracking, access issue resolution
Certifications tracking, skill and competency tracking
Single point of contact for Alliance Partner tools admnistration
Work with the Alliances Investment Team to provide information and coordination required for requesting and reimbursing Market Development Funds or other investment-related activities, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, etc.
Partner with the onshore Alliance Enablement contacts on strategic projects and initiatives as and when required
Support Alliances team with initiation and tracking of Localisation of Global Agreements in collaboration with existing Ecosystem Contracts team
Cordinate with Alliance partners to facilitate custom class room training sessions other than regular web based training
Manage onshore stakeholder expectations, plans and communication.

Skills and attributes for success

Knowledge and Skill Requirements:
Sales and pipeline exposure - understanding of concepts, opportunity life cycles and reporting
Should have a technology aptitude, technology exposure through experience or academics
Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
Should be excellent with MS Excel and Powerpoint, Power BI skills would be an added advantage
Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
Good project management skills - project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates
Excellent communication skills (English) - written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.
Knowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates) Should be excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.

To qualify for the role, you must have-

MBA or equivalent
University Graduation (Tech graduation preferred)
Project/Program Management and certification would be an added advantage
9+ Years of work experience

Ideally, you'll also have

Excellent Conceptual & Analytical Skills
Proficient at number crunching and presenting data.
Excellent communications and organizational skills
Detail oriented and eager to analyse and solve complex process cases.
Exceptional customer service skills, including responsiveness and commitment to quality.
Strong and highly motivated work ethic
Ability to perform well prioritized tasks in a fast-paced environment.

What we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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