Global SAP Delivery Senior Manager

Minutes to Seconds Pty Ltd

Bangalore, Karnataka
Permanent
Full-time

15 days ago
Apply easily

One of our clients is looking for a highly experienced and strategic Global SAP Service Delivery Manager to lead our SAP service operations worldwide. This is a critical leadership role requiring a seasoned professional with a deep understanding of SAP ecosystems, cross-business alignment, and the intricacies of global service delivery models. You'll be instrumental in ensuring the consistent, high-quality, and effi cient delivery of SAP services across our organization.Key Responsibilities

Global Service Delivery Leadership: Oversee and optimize the end-to-end delivery of all SAP services globally, ensuring alignment with business objectives and service level agreements (SLAs).

Cross-Business Alignment: Act as a key liaison between IT and various business units, translating business needs into technical requirements and ensuring SAP services effectively support organizational goals and strategies. You'll need a strong understanding of how different business functions interact with and rely on SAP.

Service Model Management: Deeply understand and manage the operational aspects of a multi-tiered service delivery model, including L1, L2, and L3 support structures. This includes defi ning processes, setting performance metrics, and ensuring seamless escalation paths.

Incident and Problem Management: Drive best practices in incident management and problem resolution within the SAP landscape. Implement proactive strategies to minimize downtime and ensure rapid recovery from service disruptions.

Vendor and Partner Management: Manage relationships with external SAP service providers and partners, ensuring they meet contractual obligations and deliver high-quality services.

Team Leadership and Development: Lead, mentor, and develop a global team of SAP service delivery professionals, fostering a culture of excellence,

RequirementsQualifications

15-20 years of progressive experience in SAP service delivery, with a significant portion in a global leadership or management role.

Extensive experience with various SAP modules and their integration within a complex enterprise landscape.

Demonstrated expertise in managing L1, L2, and L3 support models and a deep understanding of ITIL principles, particularly incident, problem, and change management.

Proven ability to align IT services with business strategies and to effectively communicate technical concepts to non-technical stakeholders.

Strong leadership skills with experience managing diverse, geographically dispersed teams.

Excellent communication, negotiation, and stakeholder management skills.

Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.

ITIL certification is highly desirable.

Minutes to Seconds Pty Ltd