Head - Client Services and Project Management
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Lead and own the Project Management Team and Order Processing Team.
- Provide guidance, support and direction to ensure team efficiency
- and develop a collaborative team environment.
- Mentoring, coaching, training, career development, and harness Team Leaders’ leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
- Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
- Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
- These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
- Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
- Continuously review and optimize processes to improve efficiency and effectiveness.
- Review and improve distribution supplier performance, packaging solutions and business-related supplies.
- Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI’s and other business enquiries for existing customer.
- Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
- Excellent written and verbal communication skills
- Possess knowledge and experience in handling customer’s expectation
- Potential to work on a variety of different projects simultaneously.
- Show efficiency under strict time pressure and handle multiple tasks Meticulous attention to detail
- Computer Literate and can efficiently use various Microsoft Office applications
- Ability to work independently and resolve problems/ projects by exercising independent decision making.
- Diligent with a focus on accuracy and quality.