Client Service Project Manager

• Leads, supports and manages the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.
• Determine the preliminary design of the study will full responsibility to get results
• Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.
• Initiate the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Leads and/or attends Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as the need arises by the customer.
• Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
• Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Leads, participates in, and coordinates cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies GXP in all areas of responsibility
• Trains and leads new colleagues within and across the team.

• Independently manages a large project portfolio or multiple client projects, planning and delivering at all project stages.
• Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, defines resources requirements, tracks performance and identifies improvement opportunities.
• Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentors other team members on project resolution.
• Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.

• Highly skilled at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
• Thorough knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings.

• Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving.
• Manages project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes.
• Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.

• Collaborates well, builds effective business relationships and brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition.
• Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.
• Assumes the leadership role on projects as appropriate, manages and supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time.

Thermo Fisher Scientific