Position - Customer Support RepresentativeAbout Astrotalk:Hey there! At Astrotalk, we are on a mission to build the coolest astrology brand in the world. We strive to make astrology easily accessible, reliable, and meaningful for everyone. Our platform connects users with genuine, verified astrologers who help guide them through various aspects of life such as career, relationships, health and finances. By offering expert guidance and spiritual insight, we aim to reduce mental stress and spread positivity and self-awareness across the globe. At Astrotalk, we believe that every individual has immense potential, and with the right guidance, they can unlock it to live a more fulfilling life.About the Role:We are currently seeking a dedicated, empathetic and proactive Customer Support Representative to join our growing team. As a Customer Support Representative, you will serve as the first point of contact between the company and our valued users. Your role will be crucial in ensuring a seamless, respectful and effective communication experience, solving problems and maintaining customer satisfaction at the highest level. You will help build trust and loyalty among users, reinforcing Astrotalk's commitment to excellent service and user wellbeing.Details:- Location: Noida, Sector 125- Industry: Technology, Information and Internet- Employment Type: Full-timeKey Responsibilities:- Respond promptly, professionally, and empathetically to customer inquiries through multiple channels including phone calls, emails, chat, and social media.- Address user concerns, troubleshoot issues, and provide accurate information about the platform, services, and astrologers.- Ensure all communication is aligned with the company's tone and values.- Record and maintain detailed logs of customer interactions and resolutions for internal tracking and improvement.- Collaborate with cross-functional teams such as tech, content, and operations to resolve complex queries or escalate issues when necessary.- Continuously follow up with users to confirm that their issues have been resolved to their satisfaction.- Provide feedback and suggestions to improve overall user experience and product quality.- Stay updated on the latest product features, service updates, and astrology-related topics to ensure informed responses.- Maintain a calm and positive attitude even in high-pressure situations or with difficult customers.Required Qualifications:- 1 to 3 years of experience in customer support, preferably in tech, internet, or consumer service companies.- Minimum of 60% or higher marks in both 10th and 12th grade.- A Bachelor's or Master's degree from a recognized university. Applicants should not have any pending backlogs.- Excellent verbal and written communication skills in both English and Hindi.- Strong interpersonal skills with an empathetic and solution-oriented approach.- Ability to manage time effectively and multitask in a fast-paced environment.- Good analytical and problem-solving skills to understand customer needs and offer appropriate solutions.Why Join Us?Working at Astrotalk means becoming part of a purpose-driven team that's making a positive difference in people's lives. We offer a dynamic and inclusive work environment where innovation, growth, and compassion are valued. You'll get the opportunity to work alongside passionate individuals and be part of a rapidly growing tech company with a heart. (ref:updazz.com)
