Learning Deployment Specialist - Senior Associate - Milestones - Global Learning Deployment Team
- Kochi, Kerala
- Permanent
- Full-time
- 9-10 November 2026, NMADP Munich (4 events), Europe West & Europe Central
- 16-20 November 2026, NMADP/NSMADP Birmingham (2 events), UKI
- 30 November-4 December 2026, NSMADP Prague (2 events), Europe West & Europe Central
- Lead the end-to-end participant and facilitator management for Milestones programs, ensuring cohort readiness, system setup and stakeholder alignment across all delivery activities.
- Manage participant and facilitator nomination processes in partnership with regions, confirming cohorts in line with program requirements and timelines.
- Design, launch and manage participant and facilitator registration portals, monitoring responses, following up on non-responses and managing declines to ensure full coverage.
- Coordinate and deliver all participant and facilitator communications, providing clear, timely and consistent updates throughout the Milestones lifecycle.
- Build, review and maintain Milestones SharePoint sites for participants and facilitators, ensuring accurate access to agendas, materials, Train-the-Trainer content and key information.
- Assign, monitor and follow up on pre-work in SuccessFactors, ensuring participant and facilitator readiness ahead of Milestones delivery.
- Create and manage Milestones event app content and act as a central point of contact via shared mailboxes, responding to participant and facilitator queries.
- Allocate classrooms and assign facilitator pairings, ensuring balanced experience, diversity considerations and alignment with venue capacity and program design.
- Coordinate and support Train-the-Trainer sessions and required facilitator accreditations, ensuring delivery readiness and quality standards are met.
- Manage CE/Calculo processes, including set-up, facilitator briefing, attendance tracking and awarding CE credits in SuccessFactors for participants and facilitators.
- Design, launch and summarize participant and facilitator evaluation surveys, providing insights to support continuous improvement of Milestones deployment.
- Coordinate travel data collection and partner with the Cross-Border Travel team to support visa guidance and travel processes for participants and facilitators.
- Fluent English spoken and written to work in an international environment.
- Strong project management skills.
- Strong knowledge and application of MS Excel.
- Strong organization, time management and prioritization skills.
- Eye for detail and diligence in quality of deliverables.
- Knowledge and hands-on experience of ServiceNow and SuccessFactors
- Strong communication and collaboration skills across different geographical locations and cultures.
- Ability to work effectively in a virtual environment.
- Ability to work effectively in a dynamic, fast-paced environment, with focus on delivery and high-quality results.
- High performer with top working standards and ability to deliver high quality and consistency of work.
- Provide exceptional client service to stakeholders, learners, facilitators and Regions.
- Ability to identify potential risks and problems and suggest effective solutions.
- Positive and can-do approach, high energy and enthusiasm.
- Growth mindset, flexibility, adaptability to change.
- Embracing teaming, collaboration, sharing.
- Creativity and out of the box thinking.
- Taking personal responsibility for a continuous learning and development, adopting new tools and technology.
- Learning Deployment Specialist or consultant
- Event management specialist or consultant