Jewelry Store Manager

Chennai, Tamil Nadu
Rs. 8,00,000-10,00,000 per year
Permanent
Full-time

17 days ago
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This role is for one of the Weekday's clientsSalary range: Rs 800000 - Rs 1000000 (ie INR 8-10 LPA)Min Experience: 4 yearsLocation: ChennaiJobType: full-timeRequirementsEducation & Certifications

Bachelor’s degree from a reputed university/college.
Proficiency in MS Office; advanced Excel skills are a must.

Knowledge

Strong understanding of retail store operations.
Expertise in selling and customer service.
Good knowledge of Jewellery (Gold, Diamond, Platinum, and Silver) is an added advantage.
Familiarity with MIS reporting.

Skills

Excellent spoken and written communication skills in English and regional languages.
Strong computer literacy.
Proficiency in ‘Point of Sale’ (POS) systems / ERP / SAP.
Advanced knowledge of Excel and spreadsheets.

Experience

Minimum 4–5 years of relevant experience in front-end retail operations as an Assistant Manager / Store Manager.
Preferably from an established retail brand.
Experience in handling customer queries and grievance resolution.

Suitability CriteriaSuccess Behaviors

Enthusiastic with a strong passion for selling.
Excellent interpersonal and influencing skills.
Analytical mindset with strong problem-solving ability.
Ability to handle pressure and conflict effectively.
People-oriented with warmth, empathy, and strong team spirit.
Highly organized and willing to take ownership.
Research-driven with a continuous learning approach.

Willingness & Availability

Job location: Across India.
Flexibility to work evenings, weekends, and extended hours during festive or peak seasons.
Adherence to 9-hour shift schedules.

Key Responsibilities (KRA/KPI)

Engage with customers and provide detailed product descriptions to influence purchasing decisions.
Drive jewellery sales through effective customer engagement and relationship-building.
Address customer queries and ensure grievance resolution.
Maintain follow-ups with customers to enhance retention.
Ensure store cleanliness, safety, and customer-ready presentation.
Manage payment transactions and prepare merchandise for delivery.
Contribute to team goals by supporting colleagues and ensuring collective success.
Maintain accurate inventory levels by monitoring stock and anticipating customer demand.
Prepare sales and customer service reports; analyze trends, complaints, and suggestions for improvement.
Strengthen customer loyalty by retaining both new and existing clients.
Coordinate with cross-functional teams to ensure smooth operations.
Work on ERP systems and retail platforms (e.g., Magento, Ameo).

Core Skill Focus: Jewelry Sales, Retail Operations, Customer Service, Inventory Management, Team Leadership

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