Company Description:AnalytixLabs is a leading analytics training institute that has been providing high-quality training since 2011. Our institute is widely acclaimed for training by industry experts themselves. We are focused on helping our clients develop basic and advanced analytics skills to enable them to emerge as "Industry Ready" professionals and enhance their career opportunities. Our students are placed in leading companies across industries like Accenture, American Express, AbsolutData, Axtria, Bank of America, and McKinsey.Website: https://www.analytixlabs.co.in/Key Responsibilities:Course & Webinar Operations- Manage the end-to-end execution of courses and webinars, ensuring a seamless experience for learners.- Coordinate with instructors and mentors for course scheduling and content delivery.- Oversee the onboarding process for new students and instructors to ensure smooth enrollment and participation.Process Optimization & Coordination- Develop SOPs (Standard Operating Procedures) to streamline operations across different functions.- Identify bottlenecks in processes and implement solutions for smoother execution.- Work closely with marketing, sales, and content teams to ensure alignment on key objectives.Customer Support & Student Engagement- Respond to student inquiries via WhatsApp, email, and support platforms in a timely and professional manner.- Address and resolve technical issues, payment queries, and course-related concerns.- Gather student feedback and work on improving the overall experience.Payment & Enrollment Management- Track student enrollments, payments, and refunds to ensure accurate records.- Work with the finance team to maintain billing and invoicing accuracy.- Ensure that all payment-related concerns are handled efficiently.Requirements & Qualifications:- 1-3 years of experience in operations, customer support, or EdTech management.- Highly organized and detail-oriented, with excellent problem-solving skills.- Ability to manage multiple tasks and deadlines efficiently.- Strong communication skills for coordinating across teams and handling student queries.- Familiarity with tools like Excel, Google Sheets, CRM software, Zoom/Webinar platforms.- Experience in EdTech is a plus.What We Offer:- Competitive Salary: A competitive salary package based on experience and qualifications.- Opportunities for Growth: Opportunities for professional growth and development within the company.- Collaborative Work Environment: A collaborative and dynamic work environment with a team of passionate professionals. (ref:updazz.com)