Business Analyst - Technical Support Engineer

Kolkata, West Bengal
Permanent
Full-time

8 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Business Analyst, Technical Support EngineerIn this role, you will be required to Customer support regarding new or ongoing projects and monitoring of projects inhouse.Responsibilities· Responsible for complete value stream for new Hot Runner Systems and Controller· Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department· Customer support by telephone or if necessary, personally concerning application, new implementation and ongoing projects· Prepare offers according to given specifications and Negotiate offers with the customers within given limits· Support service projects (customer complaints, repairs and reconstruction) and sales actions (documentation and quote status)· Close collaboration with the Sales / Service / Engineering and R&D department· Close collaboration and information exchange with the customer, the design engineering department and the field sales engineer in charge, as well as with the logistics department.· Support and monitor projects ranging from the planning stage to delivery and in the field· Support the customer in application engineering· Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery· Central point of contact person for our customers· Responsible for Quotation Process for new systems (technical decision + pricing)· Extend Technical Support for Field Sales in RFQ phase· Support Order Management on technical Spare Part RFQ’s· Manage Customer queries and handles general Customer related topics· Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.· Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.· Able to be self-directed and work independently in order to meet and exceed goals.· Work effectively in a team environment.Qualifications
Minimum qualifications· Bachelor’s degree in Mechanical Engineering / Design Engineering / Process Engineering / Plastics engineering.· Knowledge and experience with hot runner techniques, mold making, injection molding, design engineering is an advantage· Excellent written and verbal communication skills· Proficiency in MS office tools· Ready to take new challenges.· Willingness to frequent travel· Ability to work under pressure and flexibility in working hours.Preferred qualifications· Knowledge and experience with hot runner techniques, mold making, injection molding, design engineering is an advantage.· Knowledge of ERP systems· Ideal industry experience includes heavy manufacturing, industrial engineering.· Ability to work with minimum supervision in the cross-cultural environment.Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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