ServiceNow Business Solutions Analyst
- Bangalore, Karnataka
- Permanent
- Full-time
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Job DescriptionYour CareerFast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.Your Impact
- Ability to identify issues, propose solutions, plan and execute with little supervision
- In-depth understanding of ITSM processes, technology and methods applicable to platform management
- Define and establish governance and data management policies to ensure the accuracy of the CMDB
- Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
- Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets
- Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
- Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
- 5+ years of IT Asset Management experience
- Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
- Excellent understanding of IT operations and governance, including ITSM processes
- Experience with ITOM, ITAM and ITSM processes and frameworks
- The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs
- Previous experience implementing and running SAM & HAM
- Strong communication skills to liaise between business and technical teams
- Ability to gather and transform business needs into actionable requirements
- Strong analytical and problem-solving abilities
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences