Job Category: Residential ServicingJob Description:Position Summary:The Manager of Reverse Asset Management sets the direction and oversights and supports all Servicing business teams, legal teams, and external parties such as investors and clients related to the Reverse Servicing platform. In addition, this position contributes to strategic planning and special project support for the department as a whole. This position is involved in decision making related to strategy and tactics to identify, analyze and disposition assets. This position is expected to have a solid data management, financial analysis, and asset management background. This position will report directly to the Senior Manager, Reverse Servicing.This is a highly visible position that will interface with the Company's leadership and will drive the operational success of the division.Job Functions and Responsibilities:
Providing strategic direction and thought leadership to achieve short term and long term goals
Reduce Reverse portfolio losses by effectively building operational controls
Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients
Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servicing operations
Create and present regular leadership communications such as management business reviews and other updates
Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows
Maintain internal relationships with shared services across Servicing and the broader organization
Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
Make business decisions that result in the maximum return for Onity and the investors
Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo
Key Result Areas:
Set objectives & key results (KPI's) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels,
Promote and instill a high performing team culture, foster talent to improve and maintain retention levels, and support change management initiatives
Allocate resources and drive accountability to direct reports to ensure achievement of results
Ability to work independently as well as in a team environment
Strong verbal and written communication skills
Well-organized, with an ability to manage multiple priorities within strict time constraints
Demonstrable problem solving and decision making skills
Ability to work under pressure and meet deadlines
Ability to maintain strict confidentiality
Must be able to handle stressful situations and handle multiple tasks simultaneously
Ability to handle changing priorities
Detail oriented
Must exhibit ability to be self-motivated
Qualifications:
MBA from a Tier 1 institutes only
Strong knowledge of SQL, Excel, dashboard reporting, PowerPoint presentations
Strong analytical and problem-solving skills with the ability to think strategically and creatively
Independently analyze, lead, and present with limited guidance
Partner with all levels of the organization to ensure effective implementation of time-sensitive initiatives and identify deficiencies and opportunities for improvement
Excellent collaboration skills to work effectively with internal and external parties, across locations and time zones, in execution of projects and identification/resolution of deficiencies or opportunities for improvement
Competencies in problem solving, creativity, organizational skills while showing good judgment and execution
Experience in bridging statistical analysis, technology, and process optimization
2 to 5 years experience in data management, financial reporting, and consulting
Excellent presentation skills and ability to speak effectively before investors or employees of organization
Strong time management, prioritization skills, and ability to operate in a fast-paced environment
About Us:Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit for details.
