Senior System Administrator

Ferguson

Bangalore, Karnataka
Permanent
Full-time

13 days ago
Apply easily

About FergusonFerguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers’ complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year ’24) and approximately 35,000 associates in nearly 1,800 locations.ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR’s full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world’s best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.Visit ansr.com for more information.Job DescriptionDuties and Responsibilities:

Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
Support device security compliance, encryption, and access controls.
Monitor and respond to support tickets, documenting issues and resolutions accurately.
Manage user accounts, groups, and permissions through Active Directory and Office 365.
Troubleshoot device connectivity, software, and hardware issues.
Maintain inventory records for hardware and software assets.
Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
Assist with system backups and routine maintenance schedules.

Qualifications and Requirements:

Associates or Bachelors degree in Information Technology, Computer Science, or a related field or equivalent hands-on experience.
Solid understanding of Windows and macOS environments.
Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
Basic knowledge of networking (Wi-Fi, VPN, DNS, DHCP).
Understanding of security best practices for end-user devices.
Excellent problem-solving and communication skills.
Willingness to learn new tools and adapt to evolving technologies.

Preferred (Not Required):

Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent.
Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
Exposure to scripting (PowerShell, Bash) for automation tasks.
Familiarity with ITIL practices or Help Desk workflows.

Ferguson