About The Job As the Operations Manager, you will play a pivotal role in overseeing and optimizing various operational functions to ensure efficient order fulfillment, inventory management, and customer satisfaction. Your strategic mindset, leadership abilities, and attention to detail will drive the success of our operations, contributing to the growth and success of the company. Key Responsibilities Order Fulfillment and Logistics Management: Supervise the order processing and fulfillment process to ensure timely and accurate shipment of customer orders. Collaborate with warehouse and distribution teams to optimize order picking, packing, and shipping processes. Monitor and manage last-mile delivery partners, tracking performance and addressing any issues that arise. Inventory Management And Demand Forecasting Develop and implement effective inventor management strategies to optimize stock levels and minimize carrying costs. Analyze sales data, market trends, and historical patterns to forecast demand and ensure adequate inventory availability. Coordinate with suppliers to maintain optimal stock levels and manage replenishment orders. Quality Control And Process Improvement Establish and enforce quality control standards to ensure all products meet customer expectations and company standards. Identify process bottlenecks and inefficiencies, implementing continuous improvement initiatives to enhance operational efficiency. Cross-Functional Collaboration Work closely with marketing, sales, and customer service teams to align operations with overall business objectives. Collaborate with vendors, suppliers, and third-party partners to strengthen relationships and streamline processes. Team Leadership And Development Lead, motivate, and coach a team of operations staff, fostering a positive and high-performing work environment. Conduct performance evaluations, provide feedback, and identify training needs to support professional growth. Performance Analytics And Reporting Utilize data analytics tools to monitor key performance indicators (KPIs) related to order fulfillment, inventory turnover, and operational efficiency. Generate regular reports and insights for management, highlighting achievements, challenges, and actionable recommendations has context menu Crisis Management And Problem Solving Address operational issues and challenges in a timely manner, making quick decisions to minimize disruptions. Implement contingency plans and risk mitigation strategies to ensure operational continuity. Compliance And Regulatory Adherence Ensure compliance with industry regulations, safety standards, and legal requirements related to product handling, shipping, and inventory management. Qualifications And Skills Bachelor's degree in Business, Supply Chain Management, Operations, or a related field (Master's degree preferred). Proven experience 5 Years in operations management, preferably within the e-commerce or retail industry. Strong leadership and team management skills with a track record of building and developing high-performing teams. Excellent organizational, analytical, and problem-solving abilities. Proficiency in using data analysis tools, spreadsheets, and inventory management software. Familiarity with e-commerce platforms and order management systems. Effective communication and interpersonal skills to collaborate across departments and with external partners. Detail-oriented with a commitment to maintaining quality and accuracy. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Knowledge of lean and continuous improvement methodologies is a plus.