Employee Relations Analyst

Noida, Uttar Pradesh
Permanent
Full-time

29 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Positions in this function are responsible for development and interpretation of employment policies and practices, as well as consultation with the Employee Center and People Team on high-risk, high-level, or organization-impacting workplace issues to ensure internal equity and legal compliance. Function is also responsible for risk mitigation and compliance activities, including responding to employment claims filed with external agencies, union avoidance and affirmative action requirements. In roles outside the United States, managers in this function may also be responsible for Employee relations. The ERES titles are intended to be used for these employees.Primary Responsibilities:

Conduct fair, thorough and timely investigations into allegations of violations of Global Human Resources (HR) policies or local law and policies to ensure fair treatment of all employees
Ivestigations and management of matters that are raised to the Company, more specifically around conflict, bullying, discrimination, unfair treatment, workplace harassment, sexual harassment, performance management and any other work-related grievances
Advise on and help to resolve other workplace concerns to determine the appropriate approach and to ensure fair treatment of all employees. De-escalate and resolve matters as appropriate using empathetic listening and conflict resolution skills
Ensuring investigations adhere to timelines and are conducted sensitively, confidentially, fairly and keeping in mind duty of care and employee experience at all times
Ensuring investigations are well researched, in consideration of the full and crucial factors: applying extensive employee relations or employment law experience and knowledge to manage cases quickly, effectively and professionally, ensuring that the risk to the bank is mitigated and that decisions reached are fair, consistent and in line with legal obligations and regulatory expectations
Partner and collaborate with other ER team members. Supporting each other, collaborating, partnering, and sharing information to enhance team effectiveness. Build strong relationships, partner, and collaborate with internal-stakeholders including the Human Resources Business Partners (HRBPs) and Compliance, Legal, Employment Law to ensure the right outcomes are achieved
Help balance risk, taking into account employee, business, and company perspective
Derive insights from ER Incident data base and assist Talent as well as Business leadership in developing and deploying appropriate strategies, policies, procedures and initiatives to mitigate People risk exposures
Analyzes and investigates
Provides explanations and interpretations within area of expertise
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

EligibilityTo apply to an internal job, employees must meet the following criteria:

12+ months of continuous service in their current grade and position
Performance rating in the last common review cycle of “Meets Expectations” or higher
Not be on any active CAP (Corrective Action Plan) or active disciplinary action
Grade 25 and 26 can apply

Required Qualifications:

Bachelor's degree or equivalent practical experience
5+ years of experience in Employee Relations, Human Resources or Employment Legal
Experience in conducting investigations and advising on or supporting local disciplinary and investigation processes
Experience in establishing cross-functional relationships at all levels and geographies

Preferred Qualifications:

Experience in consulting directly with employees and management
Experience with stakeholder management in a global organization.
Demonstrated ability to operate with empathy, and diffuse or de-escalate challenging conversations or situations
Demonstrated ability to work through ambiguity and complexity, and apply an intersectional lens to your work
Demonstrated ability to be flexible to collaborate across teams, regions, and time zone

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group

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