Company Overview HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. For more information, please visit their website: [HireBloc Ventures Pvt Ltd](https://hirebloc.in/). Job Overview Full-Time BPO Team Leader role based in Gurgaon, Haryana, India. Junior level position requiring 1 to 3 years of experience. Qualifications And Skills 1 to 3 years of experience in a similar BPO Team Leader role Strong leadership and people management skills Excellent communication and interpersonal skills Ability to handle and resolve customer complaints and escalations Knowledge of BPO operations and customer service management Proficient in using CRM software and other relevant tools Problem-solving and decision-making abilities Strong organizational and time management skills Ability to work in a fast-paced and dynamic environment Bachelor's degree in any field Roles And Responsibilities Manage and lead a team of BPO executives to deliver high-quality customer service and achieve performance targets Train and mentor new team members on product knowledge, communication skills, and service delivery Monitor and evaluate team performance, provide regular feedback, and implement improvement techniques Handle escalated customer queries and complaints, ensuring timely resolutions Identify training needs and coordinate with the training department to upskill team members Assist in developing and implementing process improvements to enhance overall team efficiency and productivity Prepare and present performance reports to senior management, highlighting key achievements and areas for improvement Ensure adherence to company policies, procedures, and industry regulations Stay updated with industry trends and best practices in customer service management