Job Overview We are seeking a BPO Team Leader to join our team. This role requires Junior candidates with 1 to 3 years of experience in managing a BPO team. The job is located in Gurgaon, Haryana, India and it offers Full-Time employment. Qualifications And Skills 1-3 years of experience in a BPO team leader or similar role Strong leadership and people management skills Excellent communication and interpersonal skills Ability to effectively handle escalations and customer complaints Proficient in using BPO software and tools Analytical and problem-solving abilities Ability to work under pressure and meet tight deadlines Good knowledge of industry trends and best practices Experience in recruitment and onboarding is preferred Bachelor's degree in any field Roles And Responsibilities Supervise and manage a team of BPO agents to achieve performance targets Monitor team performance and provide regular feedback and coaching Ensure adherence to quality standards and performance metrics Coordinate with other teams to optimize workflow and resolve issues Handle escalations and customer complaints in a professional manner Identify training needs and provide necessary training to team members Prepare and analyze reports on team performance and KPIs Stay updated with industry trends and best practices in BPO operations Assist in recruitment and onboarding of new team members Contribute to process improvement initiatives