Reservation Manager

Wooden Homes India

Margao, Goa
Permanent
Full-time

14 days ago

Job Title: Reservations ManagerPosition Type: Full-Time | On-RollPosition SummaryWe are looking for a dynamic and detail-oriented Reservations Manager to lead and optimize our room reservation operations. This role is responsible for ensuring seamless booking experiences, maximizing occupancy and revenue through effective yield and inventory management, and maintaining high guest satisfaction standards. The ideal candidate will work closely with the Sales, Revenue, Marketing, and Front Office teams to align reservation strategies with business goals.Educational Qualifications

Bachelors Degree or Diploma in Hotel Management or a related discipline

Work Experience

24 years of experience in reservations or front office operations, preferably in a boutique or premium hotel

Key Responsibilities

Manage and oversee all reservation activities including FITs, corporates, OTAs, walk-ins, and group bookings
Maintain real-time accuracy of room inventory, rates, and allotments across all channels (Website, OTAs, DMCs)
Optimize occupancy and revenue through upselling, yield management, and forecasting
Promptly respond to reservation inquiries via phone, email, WhatsApp, and social platforms with professionalism
Collaborate with marketing on promotional packages and ensure consistent display across all online platforms
Coordinate with front office and housekeeping for guest arrivals, VIP handling, and special requests
Track and report guest preferences and ensure personalized guest experiences
Prepare and share weekly reservation trend reports, forecast updates, and no-show analysis
Foster and maintain relationships with travel agents and local DMCs to increase bookings
Ensure PMS data integrity (booking status, guest details, payment tracking, etc.)
Lead and train junior reservation or front desk team members, ensuring standard operating procedures are followed

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