Distribution Services Hotel and Field Support Analyst
India Consultancy Private Limited
- Mumbai, Maharashtra
- Permanent
- Full-time
- Consistently deliver excellent, high-quality customer service and system support.
- Provide first-level telephone, email, and other media contact support for hotels, Colleagues, and third-party service providers.
- Clearly document interactions, incidents, and resolutions within the project database.
- While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution.
- Uses problem-solving skills to troubleshoot daily challenges.
- Identifies process and document improvement opportunities and works with supervisory staff to take action and implement change.
- Develops effective, quality working relationships with other departments, groups, and personnel.
- Maintains system and program knowledge to provide accurate information and efficient customer service.
- Able to quickly learn new systems and adopt new processes/procedures.
- Demonstrate a commitment to Hyatt core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
- Previous experience working in a hotel or in the hospitality industry is a plus.
- High School diploma (or equivalent).
- Exposure to formal post- secondary education is a plus.
- Basic experience with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
- Minimum 12 months experience with the Hyatt reservation system, Reserve, is preferred.
- Good communication skills (oral, written, and listening).
- Strong time management and prioritization skills.
- Ability to adapt and flex to new pressures and priorities.
- Ability to apply a best practice mindset to achieve accurate and timely results.
- Open to change and accepting of new technologies.