Career Category MarketingJob DescriptionJob Description: AI Automation LeadLocation: Hyderabad, IndiaDepartment: Global Customer Capabilities – Innovation & Tech WorkforceOur Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability.About the role:As a Senior Manager on the Innovation & Tech Workforce team, you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing capabilities through innovation, automation, and scalable solutions. In this strategic role, you’ll be responsible for delivering high-impact, cost-effective support that accelerates the deployment of next-generation marketing capabilities from process enhancements to intelligent customer experiences. You'll play a key role in bridging innovation with execution, ensuring alignment with internal expectations, operational efficiency, and brand consistency across the enterprise.This high-impact role is central to shaping our digital marketing strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant marketing capabilities.Key Responsibilities:Team Leadership and Capability continuous improvementAnalyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmapsHelp drive Innovation & Automation through leading the design and implementation of AI-powered marketing solutions, including GenAI and Agentic frameworks, with a focus on automation, personalization, and data-driven decision-makingEvaluate and improve how marketers engage with customers, focusing on campaign execution, engagement models, and measurable outcomesLead, manage, and mentor a team of AI Automation leads, fostering a high-performing and collaborative culturePartner cross-functionally to turn insights and emerging technologies into scalable initiatives, while evolving ways of working through co-creation, best practices, and agile executionBe a catalyst for change by helping champion bold ideas, pushing conventional boundaries, and contributing a strong point of view on the evolving role of marketingCross-Functional CollaborationCollaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives impacting internal GCC processes and operations and net-new marketing AI capabilities.Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.Client Satisfaction, Quality Assurance & Stakeholder CommunicationEnhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GCC leadershipQualifications & Skills:Skills:Ability to contextualize emerging technologies within broader business and marketing goals; skilled in scenario planning and long-term capability buildingAble to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domainsAdvanced AI Literacy of GenAI, LLMs, and the Agentic framework (e.g., building and integrating intelligent agents into marketing ecosystems)Knowledge of modern marketing execution models, Martech stacks, campaign workflows, and evolving marketer behaviorsIndustry Awareness with how leading organizations are shaping their future marketing functions and technology investmentsSkilled in synthesizing insights to drive impactful decisions, with a proven ability to solve complex problems through innovative, non-traditional approachesBasic Qualifications:Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 12+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations.Advanced project management and organizational abilities.Technical knowledge of content creation processes and operationsExcellent oral and written communication skills.Comfortable engaging and presenting to both technical and business stakeholders;Active and empathetic listener who excels at establishing and building relationships across large, cross-functional teamsPreferred Experience:Experience in the pharmaceutical or healthcare sector.Familiarity or expertise with Agentic frameworks, AI Agents, Foundational Models (LLMs), RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and Tableau.
