Assistant Manager
- Bangalore, Karnataka
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Manager, – EMO R&I AnalystThe EMO R&I Analyst conducts quantitative and qualitative analyses using multiple data sources to provide insights into colleague and customer experiences with client. This position regularly assesses CX performance to goal for strategic metrics and investigates both anticipated and unexpected changes in performance to identify root causes. This position also supports the development of salient insights from ad hoc research projects, industry insights, and operational analyses that have implications for colleague and customer experience actions. The analyst will collaborate with EMO managers to triangulate insights from available data sources and help deploy quasi-experimental designs to assess the impact of actions on the colleague and customer experience.ResponsibilitiesProvide regular and on-going analysis and reporting of colleague experience data, including Voice & Pulse, primary colleague data, and existing colleague reports, identifying areas of opportunity, and measure and monitor changes in experiences as a result of actions taken.Support customer experience and complaints analysis and reporting, including trend-tracking and interpretation, as well as identifying and communicating business opportunities.Support regional, segment, and enterprise-level strategic metric reporting in pursuit of enterprise performance goals.Develop colleague depth of knowledge and become a resident expert in Client colleague experiences and leverage that knowledge as the “voice of the colleague”.Partner with EMO team and business units to drive solutions.Communicate insights and analysis with Experience Management Office (EMO) and external partners.Manage multiple concurrent projects, including monthly and quarterly analyses and reporting, in addition to ad hoc projects and short-term requests.Effectively visualize and summarize work products for a variety of audiences.Ensure all analyses and reporting is consistent with departmental standards for research excellence and conforms to documented procedures for managing risk.Select appropriate analytical techniques to address business needs and answer key questions about customer experience.Identify colleague- and customer-relevant insights from external/industry sources.Synthesize enterprise-wide and/or business-specific customer survey data to provide insights that shape business segment strategy and goal planning.Identify opportunities for colleague research and recommend appropriate research/analysis plans.Perform other duties as assigned.Qualifications we seek in you!Minimum Qualifications / SkillsBachelor's degree in social sciences, statistics, or related fieldExperience building visualizations with Tableau, Excel, PowerPoint, etc.Relevance years of experience in market research, people analytics, customer experience research, or similar fieldPreferred Qualifications/ SkillsSkilled in descriptive and inferential statisticsFamiliarity with statistical analysis software (e.g., Python, SPSS, R)Strong attention to detail and an ability to prioritize work in a fast-paced environment.Naturally curious – understand the “why” of colleague experience, satisfaction, and retention.The ability to self-teach key skills as needed – if you don’t know it, you know how to learn it.Collaborative, team-oriented mindset with excellent communication skillsProactive and positive attitude towards solving for project challenges and limitations.Strong communications skills; written and verbalWhy join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.