Sr Associate - US&C Customer Order Support

Mumbai, Maharashtra
Permanent
Full-time

6 days ago

Position Summary:As a Senior Associate, you will play a key role in ensuring accurate and efficient order fulfilment for Valued Tier products. Manage the entire order lifecycle, collaborate with internal teams to resolve issues and ensure timely delivery to meet the organisations Perfect Order Fulfilment goals. Focus on maintaining customer satisfaction through clear communication and proactive problem-solving.Position Responsibilities:

Ensure end to end order processing and delivery for accurate invoicing and revenue recognition.
Collaborate closely with Sales teams, Install coordinators, Field Service Engineers, and Management.
Process orders for Value Tier products including DRX Rooms, DRX Systems, Direct View Printers, Direct View CR, Service Upgrades, and Software refresh.
Resolve complex GOP issues, validate BMI quotes, and ensure compliance with customer POs and contract terms.
Create CRM opportunities and book Service Agreements.
Follow quality measures for BOC Agents and manage equipment returns for Service Refresh programs.
Responsible to Maintain accurate data in the Service CRM database for warranty entitlement and order phase updates.
Close out all order phases with appropriate POF requirements.
Monitor daily reports to proactively address order issues and avoid delays to customers.
Ensure compliance with Carestream policies, legal regulations, and audit requirements.
Identifying and resolving issues related to orders
Utilizing SAP and other system tools to manage orders
Collaborating with other departments within the company to ensure timely and accurate order fulfilment
Communicating effectively with customers to understand their needs and provide accurate information
Following up on orders and providing tracking and status updates
Self-motivated and able to take ownership of responsibilities.

Required Skills & Education:Bachelor's Degree

Excellent verbal skills / Accent neutral spoken English / Excellent written English
International voice calling experience.
3-4 years' experience in Order fulfilment / Order to Cash (O2C) processes.
Export and import knowledge (incoterms, duties, export invoices, etc).
Experience with int'l shipping logistics and freight forwarding operations
Knowledge of different payment terms (Net 30, 60), Letter of Credit etc., transit routes, transportation modes - and how they impact invoicing and revenue recognition.
Strong customer service orientation
Attention to detail and ability to multitask
Strong communication skills, both verbal and written
Team player with a positive attitude
Strong problem-solving and critical thinking
SAP.MS Office (Outlook, Excel, PPT, Word)
International voice calling experience.

Desired Skills:Work Environment:Physical Requirements:

Carestream Health

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