Title: Customer Success Manager - US B2B SaaSExperience: 2 to 6 yearsLocation: BangaloreMust Have :- Customer Success- Account ManagementRoles & Responsibilities:- Be the face of the company post-sale - leading customer relationships and ensuring ongoing value delivery.- Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.- Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption.- Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in.- Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset.- Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives.- Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust.- Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.- Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For- Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.- Proven track record managing mid to high ACV accounts ($60K-$200K) with strong stakeholder engagement.- Strong background in engineering services sales, SaaS, or AI-driven business solutions.- A mindset defined by customer obsession, speed, and ownership - you go the extra mile.- Excellent communication, relationship-building, and organizational skills.- Bonus: Experience working with AI-powered products or in fast-paced startup environments. (ref:updazz.com)
