Job Description:Perform manual provisioning and deprovisioning of user access for high-risk and complex applications.Handle escalated incident requests and automation failures, including conducting root cause analysis.Execute compliance assurance activities such as access certification remediation and leaver audits.Support the onboarding and offboarding of applications into the Global Access Control (GAC) manual provisioning process.Proactively identify and highlight inefficiencies in provisioning workflows to drive optimization.Collaborate with cross-functional teams to resolve provisioning dependencies and issues.Train and mentor junior analysts to ensure adherence to provisioning standards and policies.Required Skills and Qualifications:7–10 years of experience in Identity and Access Management (IAM) operations.Deep expertise in SailPoint IdentityIQ and ServiceNow platforms.Strong understanding of access control principles, including least privilege and toxic combinations.Proven experience in incident resolution, root cause analysis, and compliance-related support.Excellent analytical, documentation, and stakeholder communication skills.Familiarity with ITIL processes and ticket lifecycle management.Skills:IAM, Provisioning, SailPointAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
