Infosys- BangaloreCustomer Support Associate (B2C/B2B- International Voice)Job Title: Customer Support Associate (B2C - International Voice)Experience: 1 years of experienceLocation: Bangalore - Electronic CityKey Responsibilities:- Handle inbound voice calls from international customers in a B2C (Business-to-Customer) setting.- Resolve customer queries efficiently while maintaining high customer satisfaction.- Ensure adherence to quality and compliance guidelines.- Record customer interactions in CRM systems accurately.Eligibility Criteria :- Must have excellent communication skills.- Graduate in any discipline.Skills Required :- Fluency in English with a neutral or global accent.- Strong interpersonal and problem-solving skills.- Ability to work in a high-pressure environment and meet targets.- Proficiency in basic computer operations and MS Office tools. (ref:updazz.com)
