QUALIFICATIONS: - Any level of higher education. - 4 to 6 years of experience in International BPO (Voice) - Excellent communication and interpersonal skills - Proficient in order processing systems, spreadsheets, and word processing software. - Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members. - Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. - Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English. - Proven experience as a customer service representative or similar role - Ability to handle stressful situations and diffuse upset customers - Proficient in using customer service software and CRM tools - Strong problem-solving skills, Critical thinking, making decision independently - Ability to multitask and manage time effectively - Attention to detail and accuracy - Ability to work in night shifts - Basics knowledge of Logistics, invoicing. - Basics knowledge in retail business, Barcode or printing business is a plus. (ref:updazz.com)
