Circle Head-NRI

IDFC FIRST Bank

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 1 day ago
Job RequirementsJob RequirementsJob Title – Circle Head-NRIBusiness Unit - Retail BankingFunction – Retail LiabilitiesJob Purpose:The role entails driving NRI NTB acquisition through multiple channels and teams in the region through branches, Dedicated NRI FOS (RM & ROM) The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role has a P&L responsibility contributing to the larger branch banking channel objectives.Roles & Responsibilities:
  • Manage team of NRI RM & RO in the Zone
  • Recruit/ Retain NRI RM & RO
  • Track NRI FOS resource Productivity, develop KRAs
  • Engagement with specific segments – Sea-farer/ Corporate Salary/ Chartered Accounts/ Offshore & Local NRI specific events
  • Drive reference to BOC channel for customers who are not in the country
  • Work on NRI CASA build up, FX remittance & product penetration from existing customers
  • Ensure product & process training/ percolation to NRI FOS and Branch teams of Zone.
  • Ensure quality of sourcing/ FTNR/ KYC quality
  • Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
  • Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
  • Recommend process changes in order to improve service efficiency and quality across the branch network
  • Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets
  • Monitor the branch network expansion as per the defined business plan
Managerial & Leadership Responsibilities:
  • Attract and retain best-in-class talent for key roles in their reporting structure
  • Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
  • Enable teams to drive growth targets by providing necessary support
Educational Qualifications:Graduate - AnyPost Graduate – MBA Finance Tier IExperience:18+ years of relevant branch banking experience

IDFC FIRST Bank