Area Manager Operations
- Bangalore, Karnataka
- Permanent
- Full-time
- Category Expertise and Merchant Management
- Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities.
- Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality.
- Store Operations and Catalog Management
- Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories,
- Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records.
- Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers
- Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers.
- Team Leadership and Performance Monitoring
- Team Management: Leading and managing a team of store executives will be a core responsibility. You'll need to ensure that your team is motivated, properly trained, and
- Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You'll need to use this data to drive decisions and make operational improvements.