Software Engineer, Specialist

• Manage, tune and support enterprise environments across:
• AIX: LPARs, PowerVM/VIOS, NIM, storage, tuning
• Linux: RHEL, SUSE, Ubuntu—performance, security hardening, system services
• Windows Server: IIS administration, clustering, GPO, patching
• Support and optimize:
• Oracle databases (RAC, Data Guard, RMAN, SQLNet/capacity tuning)
• IIS web infrastructure (app and thread pools, SSL/TLS, ARR, logs)
• Load balancers (F5 BIG‑IP, HAProxy—monitors, iRules/policies)
• Akamai CDN/WAF, caching, edge configuration
• Ensure operational excellence in backup/restore, patching, DR, and capacity management
• Provide enterprise application support (mission‑critical in‑house systems—performance, reliability, release operations)
• Monitoring, Observability & Event Management
• Monitor system health and respond to incidents with a focus on rapid recovery and root‑cause analysis and long-term remediation
• Administer and optimize monitoring and observability tools including Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Wireshark and Idera.
• Build and maintain robust logging, metrics and tracing stacks.
• Develop dashboards, alerts, and automated remediation workflows.
• Drive post‑incident reviews and continuous improvement initiatives.

• Conduct capacity planning and performance tuning across infrastructure and applications.
• Identify systemic issues and architect resilient solutions.
• Collaborate with engineering teams to optimize systems for reliability and performance.
• Automation & Platform Engineering
• Automate provisioning and operations using Ansible, PowerShell, Bash, and Python.
• Implement Infrastructure‑as‑Code using Terraform/Ansible
• Build internal self‑service tools to reduce manual work.
• Administer IBM Tivoli Workload Scheduler (TWS): workload automation, job streams, monitoring.

• Implement OS/middleware hardening, SSL/TLS certificate management, vulnerability remediation.
• Experience in high compliance environments (SOC2, HIPAA, FedRAMP, ISO27001).
• Partner with security teams to remediate vulnerabilities and ensure environment hardening.
• Support compliance requirements through automation, logging, and operational controls
• Follow ITIL processes for change, incident, and problem management.
• Deployment & Release Engineering
• Own, manage, and execute deployments across UAT, Production and DR.
• Maintain and optimize deployment runbooks, build artifacts, and environment promotion workflows.
• Implement safe‑deployment strategies including blue/green, canary, rolling, and feature‑flag‑based releases.
• Coordinate with development and DevOps teams to ensure deployment readiness, including configuration, dependencies, and release validation.
• Troubleshoot deployment issues, manage rollbacks, and ensure post‑release stability.
• Enhance and maintain CI/CD pipelines to improve deployment predictability, reliability, and auditability.
• Integrate deployment telemetry into observability tools to detect release-related anomalies early.
• Enforce deployment quality gates, configuration consistency, and compliance requirements.
• Support continuous improvement of release processes, reducing manual steps and incorporate automated releases eliminating deployment toil.

• Partner with DevOps, application, database, and network teams.
• Maintain documentation, runbooks, diagrams, and standards.
• Contribute to release planning, environment readiness, and cross‑team coordination.

• 12 + years of experience in SRE, DevOps, or platform engineering roles.
• Expertise with AIX, IBM mainframe, Linux, Windows, Oracle, IIS.
• Proven experience building resilient, scalable, and highly available systems.
• Extensive use and experience using AI tools (e.g. Copilot, ChatGPT) for troubleshooting and development
• Experience with Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Idera, and IBM TWS.
• Experience with database optimization, advanced load balancer configurations, web application firewall tuning.
• Cloud and containerization experience (e.g. AWS, IBM cloud, Azure, GCP).
• Strong scripting and automation skills. (e.g. Python, Bash, PowerShell).
• Familiarity with common enterprise application architectures, including multi‑tier (web/app/db), service‑oriented architecture (SOA), microservices, message‑driven/event‑driven systems, API‑centric integration patterns, and distributed system design principles.

• Translate complex technical concepts into clear, business‑friendly language and communicate expectations, risks, and solutions effectively with clients
• Communicate effectively with clients at all levels—technical and non‑technical—building trust while understanding their goals, constraints, and success criteria, and proactively managing expectations through clear, timely, and transparent dialogue.
• Commitment to continuous improvement. Investigating issues across multi‑layered systems, identifying root causes and anticipating blockers before they occur
• Strong collaboration with cross functional teams (dev, ops, security, product).

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe.
• Award-winning learning offerings for career development.
• Adaptable home - office work model.
• Opportunity to work with global teams and clients

FIS