Quality Assurance Manager

• Operational Excellence
• Project & Team Leadership
• Continuous Improvement
• Technical Evaluation & Quality Engineering
• Quality Assurance
• Quality Management & Problem Solving
• Performance testing
• People Management

• Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports.
• Identify and obtain required test data and test environments to support testing activities.
• Develop, publish, and execute testing estimates and manage financials related to testing.
• Work closely with Onsite QA Manager for daily activities and delivery.
• Manage and lead the testing activities for a workstream, program, or multiple projects / initiatives.
• Lead a team of test analysts, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements.
• Ensure adherence to QA / QE standards and drive the implementation of new standards.
• Own test strategies, test plans, and release sign-off.
• Risk assessment and release readiness decisions.
• Recognize and identify areas for improvement in policies, processes, procedures, and tools / methodologies; implement continuous improvements.
• Track and report QA / QE metrics and KPIs such as velocity and defect slippage.
• Identify, manage, and remediate noncompliance items and deviations.
• Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions.
• Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs.
• Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements.
• Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs.
• Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
• Define performance testing strategy aligned with business SLAs and peak usage.
• Translate business expectations into measurable KPIs (latency, TPS, throughput, error rate).
• Identify root causes (code inefficiencies, thread contention, memory leaks, DB locks, GC issues).
• Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.
• Collaborates with peers, project managers, developers, and business analysts both inside and outside the work unit to identify, discuss, and resolve issues related to testing and quality engineering.
• Interacts regularly with development teams, product owners, and external vendors to establish and monitor service level agreements, define service requirements, and ensure the delivery of quality solutions.
• Works closely with stakeholders to communicate status, metrics, and remediation plans for noncompliance and deviations.

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions, and take disciplinary measures up to and including termination.
• Responsible for managing testing activities across multiple projects, programs, or workstreams within the organization.
• Directly manages a team of test analysts, overseeing their capacity, performance, and development.
• Accountable for the delivery of testing outcomes impacting the quality and timeliness of project deliverables.
• Provides advisory and support services for the adoption of automation and AI-based testing solutions across the unit.

• 8+ years of industry and job experience in software quality engineering, quality assurance, and test management. 2-3 yrs of management experience.
• Extensive experience in evaluating systems, software packages, and tools for functionality and quality requirements.
• Strong understanding of quality management methods, tools, and techniques.
• 5 plus years of Performance testing for (Web, API, JBoss) applications, along with understanding of system performance and capacity. Troubleshooting of production performance issues (PTE).
• Significant exposure to Performance engineering, also should have experience on cloud migration (PTE).

• Robot Framework, Appium, and Selenium scripting.
• Expert in JAVA, Python, VBScript and Object-Oriented Programming.
• Proficient with Rest and SOAP services.
• Sound knowledge of WSDL, MQ, XSLTs and XPATHs.
• Expertise in SOATest, Postman, XMLSpy and DBVisualize.
• Proficient with Jira, Confluence, and / or other similar Agile, development, and QA tools.
• Database testing -SQL knowledge, Data Migration and ETL testing.
• UNIX testing skills : running and verification of the batch jobs , reports , or data loads.

• Programming language skills with a strong preference for web-based programming (OLB QA), mobile programming (mobile QA), and API programming (API QA).

• Excellent verbal and written communication skills.
• Strong problem-solving capabilities and ability to implement continuous improvements.
• Ability to lead teams, manage performance, and drive quality outcomes.
• Its an asset if you have experience of writing and executing SQL queries, Also significant exposure on Performance testing on large-scale high-volume applications (PTE).

• GitHub Copilot or other Gen AI-based tools.
• Jira, Confluence, and / or other Agile, development, and QA tools.
• Para soft, Rest API, and / or other API testing and virtualization tools.
• DB tools : SQL Developer , DB Visualizer, TOAD
• Neo Load, JMeter, LoadRunner(Performance testing tools)
• Performance and cloud native monitoring tools Dynatrace, Splunk, Grafana, Kiali (PTE).

CIBC